East Plantation Utility District Water Billing Update: Switch to H2O Innovation for Seamless Service and Online Payments

Attention Residents: East Plantation Utility District’s water service billing will now be handled by H2O Innovation.  Please direct all new service, cancellation requests, and billing questions to H2O Innovation at 281-353-9756. H2O’s Website is: www.h2oinnovation.com. To pay your water bill online, select the Pay My Bill Option, select East Plantation Utility District, and click to set up a new account. Your security code can be found on your monthly invoice.

H2O Innovation Contact Information

Operating Hours

Monday – Friday (Closed for Major Holidays) 8:00am – 4:30pm

Drop Box – Monday-Saturday – 6:00am to 5:00pm

Office Locations

27335 West Hardy Rd, Suite 101, Spring, TX 77373

17332 Groschke Rd, Houston, TX 77084

PO Box: 2569, Spring, TX 77383

Important Notice: Addressing Our Recent DLQOR Submission Delay and Ensuring Future Compliance

Dear Customer,

During the 3rd quarter of 2023, the Disinfectant Level Quarterly Operation Report (DLQOR) was not timely submitted to the Texas Commission on Environmental Quality (the “TCEQ”). Unfortunately, because the District missed the submission deadline, the TCEQ issued a violation notice. The violation is only for the missed deadline since the District disinfectant levels were in compliance with the TCEQ requirements.

The District has since submitted copies of all DLQOR reports to the TCEQ. The District has instituted further standards to ensure that all reports are sent to the TCEQ in a timely manner. However, the TCEQ requires water systems which have received a violation to notify all the customers and inform them of the violation.

Attached to this letter you will find the TCEQ notice for failure to submit a Disinfectant Level Quarterly Report (DLQOR).

If you have any questions or concerns, please contact Franklin Gallegos directly at 936-273-3326

Sincerely,

The Board of Directors
East Plantation Utility District

Water and Operator Phone Number

Please note a change of phone number for the District’s Operator.

To setup an account or disconnect water service, or to report a problem, please call the East Plantation Utility District Maintenance Office at (936) 273-3326.

Please leave a message and someone will return your call promptly.

Notice Regarding Extreme Weather Emergencies

This communication is to notify you that East Plantation Utility District, your retail water and sanitary sewer provider is:

  • prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
  • required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
  • prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.

For purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area.  An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Aviso Sobre Emergencias Climáticas Extremas

Esta comunicación es para notificarle que su proveedor de agua y alcantarillado sanitario East Plantation Utility District es:

  • prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
  • obligado a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
  • prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.

A los fines de este comunicado, una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas. de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día hábil en que la temperatura supera los 28 grados Fahrenheit.